Returns & Refunds Policy

Thank you for shopping at Krayft, a proud sub-brand of Hydra Research. We stand behind the quality of our products and want you to be perfectly satisfied with your purchase.

1. 30-Day Return Window

You have 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition that you received it (unworn or unused).

• It must be in its original packaging with all tags attached.

• You must provide the receipt or proof of purchase.

3. How to Start a Return

To initiate a return, please contact our support team using our contact form.

4. Shipping Costs

Unless the item is defective or the return is a result of our error, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Incorrect Items

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within [Insert Number, e.g., 5-10] business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Corporate Identity

Krayft is a subsidiary of Hydra Research. Please note that "Hydra Research" may appear on your billing statements, return labels, or official correspondence regarding your transaction.